Retail Product Manager - Member Journey
Description
Summary: Travis Credit Union’s (TCU) Product Manager will be responsible for the design, development, and execution of strategies to drive the innovation and future state of TCU’s business growth through product value proposition. This position will have responsibility and accountability for managing, analyzing, and providing input on the performance and drivers of the organization’s product portfolio and member behavior.
The Product Manager will use quantitative and qualitative analysis and interpret evolving industry trends and portfolio performance to provide thought-leadership on future product development, and TCU’s strategic direction. This role is cross-functional in nature requiring collaboration with multiple departments and business stakeholders. The overall objective of this role is to develop and execute a comprehensive product strategy for TCU, aligning the products with the company’s overall business goal and objectives.
Profile:
- Leads efforts to understand the competitive landscape and identify opportunities for TCU’s product portfolio.
- Leads the conceptualization, design, and deployment of specific value propositions and product design features.
- Applies analytical rigor in leveraging advanced data-driven problem-solving techniques to manipulate and interpret business results. Translates findings into insights for strategy management and execution.
- Communicates the significance of strategic insights to senior leaders and other key partners to drive business decisions.
- Collaborates with key partners to identify and develop a holistic member-centric suite of products that deliver a best in class experience.
- Stays abreast of product trends and new market segments as well as vendor/fintech landscape to enable a successful product launch.
- Through effective leadership, owns, evolves and continuously improves the credit union’s product portfolio.
- Manages the relationship with third party vendors.
- Participates in civic and community activities to enhance the credit union’s image and visibility, as well as reinforce the credit union’s commitment to the communities we serve.
Skills:
- Ability to serve as project leader for all product and services initiatives and coordinate cross-functional teams.
- Knowledge of applicable laws and regulations regarding financial industry processes and procedures.
- Thorough understanding of the business with the ability to perform analysis and function in a goal-oriented, business outcome-based atmosphere.
- Strong decision-making skills and proven ability to lead projects and ensure objectives, goals and commitments are achieved.
- Professional communication and interpersonal skills to work effectively with all levels of credit union staff, members, community, and regulatory agency representatives.
- Ability to effectively work with, and coordinate the use of, internal and external vendors & consultants relative to delivery.
- Advanced analytical and problem-solving skills.
- Ability to exercise judgment, initiative, and tact in dealing with others.
- Sound understanding of Financial Industry products and services.
- Strong communication skills including ability to explain complex issues and solutions to all levels of management.
- Demonstrated experience using data analytics to formulate data-driven insights and influence business decisions.
- Familiar with using various data analytics tools (i.e. Microsoft Excel, Tableau, and Business Intelligence).
- Deep curiosity for how complex (financial) systems work, and an ability to internalize and analyze this information quickly.
- A blend of demonstrated business, product management, financial management and execution skills.
- Strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written).
Reporting and Requirements:
- This position reports to the VP, Product Management
- Bachelor’s degree and a minimum of 3 years of product management experience; or an advanced degree with minimum of 1 year of related experience; or equivalent related work experience.
- Product Management experience working with agile processes that incorporate design and development.
- Experience in driving success in product management for financial institutions preferred.
- Experience in conducting market research and analysis to identify members’ needs, market trends, and competitive landscape to identify opportunities and enhancements.
- Be familiar with industry trends, emerging technologies, and regulatory changes that may impact financial products.
- Promotion Considerations:
- Ability to execute projects/initiatives with minimal directions/supervision.
- Strong understanding of the managing products and services.
- Excellent analytical and problem-solving skills to make data-driven product decisions.
- Demonstrated understanding of members’ needs and ability to translate them into product features and enhancements.
Compensation: Base salary starting range is commensurate with, experience.
Product Manager - Grade 15 - $78,312.00/annually - $96,720.00/annually
Our compensation philosophy is based on several factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, and key skills.
At Travis Credit Union, our priority is that our employees and their loved ones are provided with a Total Rewards program that insures their health and welfare safety which allows our employees to focus on the financial welfare of our members and the credit unions objectives. As such, Travis Credit Union offers a robust benefits package to our eligible employees, including competitive medical, dental, and vision insurance, mental health offerings, employee performance incentive plan, merit increases, 401(k) program with immediately vested employer match, generous holiday and vacation policy, and extensive TCU specific perks like employee loan and credit card discounts!
Travis Credit Union is an Affirmative Action Employer
EOE/Individual with Disability/Veteran Status
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